Ordering and Delivery

You can track your package directly via our tracking portal.
You will find your tracking number in your shipping confirmation email or in the “Orders” section of your customer account.
Standard shipping is $4.99 for all orders under $35.00.
We offer free standard shipping on all orders $35.00 and over, as outlined in our Terms of Service.
We are committed to processing your order quickly.
  • Processing Time: Orders are prepared for shipment within 1 to 3 business days (24-72 hours).
  • Shipping Time: Once shipped, please allow approximately 5 to 7 business days for delivery.
These times are confirmed in our Shipping Policy.
To get your items to you as quickly as possible, we may ship them from different fulfillment centers.
This means orders containing multiple items may be shipped individually. You might receive one item before the next. Don’t worry, your other items are on the way and will arrive shortly.

Refunds and Returns

We offer a 14-Day Return Policy on eligible items, as detailed in our official Return Policy.
To initiate a return, please contact our support team at: support@labubu-doll.com.
Once we receive and inspect the returned item (which must be unused and in its original packaging), we will process your refund or exchange.
You may request an order modification within 3 hours of your purchase.
Please contact us immediately at support@labubu-doll.com. After this window, your order is likely already being processed by our team.
Cancellation requests must be made within 3 hours of placing your order.
Please send your request to support@labubu-doll.com. Once an order has been processed and shipped, it cannot be canceled.
If you received a defective or damaged item, please contact us within 48 hours of delivery at support@labubu-doll.com.
Please include your order number and clear photos of the issue so we can resolve your claim quickly.

Payment

We accept the following payment methods:
– Credit Card (Visa, MasterCard)
– Debit Card (Visa, MasterCard)
– Apple Pay and Google Pay
Absolutely. Your security is our priority.
Our site uses the HTTPS protocol and SSL encryption to ensure all your transactions are protected. The padlock in your address bar confirms your connection is secure and your financial data is encrypted.