Our Commitment to You
At Labubu-Doll.com, we are dedicated to getting your authentic Labubu items to you as quickly and safely as possible. We process all orders from our fulfillment centers with care. This policy outlines our shipping process and timelines so you know exactly when to expect your order.
1. Order Processing Time
All orders are processed and prepared for shipment within 1 to 3 business days (24-72 hours) after you place your order.
You will receive a shipping confirmation email with a tracking number as soon as your order is on its way.
2. Shipping Times & Rates (US Orders)
We offer a simple, clear shipping structure for all orders within the United States.
- Shipping Time: Once shipped, please allow approximately 5 to 7 business days for your order to be delivered.
- Standard Shipping Rate: A flat rate of $4.99 applies to all orders under $35.00.
- Free Shipping: We are pleased to offer free standard shipping on all orders $35.00 and over.
3. Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number. You can use this number to track your package directly on our Tracking Portal.
Please allow 24-48 hours for the tracking information to become active after you receive the email.
4. Multiple-Item Orders
To ensure the fastest delivery, orders containing multiple items may be shipped individually from different fulfillment centers. This means you might receive one item before the next. If this happens, rest assured your other items are on their way and will arrive shortly.
5. Address Accuracy
Please ensure your shipping address is complete and correct at checkout. Labubu Doll Publishing LLC is not responsible for delivery errors or delays caused by an incorrect address provided by the customer.
6. Contact
For any questions about your shipment or this policy, please contact our support team at support@labubu-doll.com.