1. Scope of Service
Welcome to labubu-doll.com. These Terms of Service (“Terms”) govern your use of the labubu-doll.com website (the “Site”) and all services offered. By accessing or making a purchase from the Site, you agree to be bound by these Terms.
2. Business Information & Authenticity Guarantee
The Site is operated by Labubu Doll Publishing LLC, a Wyoming limited liability company located at 30 N Gould St, Sheridan, WY 82801.
We are dedicated to the art of Kasing Lung. We explicitly guarantee that all products sold on this Site are 100% authentic and sourced from official channels. We stand against counterfeits (“Lafufus”) and are committed to protecting the collector community.
3. Terms of Use
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose.
4. Products
Products are available as described on the Site. We have made every effort to display colors and images accurately. We reserve the right to limit the quantities of any products or services that we offer.
In the event of an item being out of stock after your order is placed, you will be contacted immediately and offered a full refund or an equivalent exchange.
5. Orders & Contract
By placing an order, you are making an offer to purchase a product. When you check the “Terms” box and complete your purchase, you enter into a sales contract with us.
You will receive an order confirmation email shortly after. Please review it for accuracy. Once an order is confirmed and enters the processing stage, no changes can be made.
6. Pricing and Payment
All prices are displayed in U.S. Dollars (USD). Payment is due at the time of purchase via our secure payment gateway (e.g., credit card, PayPal). We reserve the right to refuse or cancel any order in the event of a payment issue.
7. Shipping Policy
We are committed to processing and shipping your order promptly.
- Processing Time: Orders are processed and prepared for shipment within 1 to 3 business days (24-72 hours).
- Shipping Time: Once shipped, please allow approximately 5 to 7 business days for delivery.
- Shipping Cost: Shipping is $4.99 for all orders under $35.00. We offer free standard shipping on all orders $35.00 and over.
8. Return Policy (14-Day)
We want you to be satisfied with your purchase.
- Timeframe: You have 14 days from the date you receive your item to request a return.
- Condition: To be eligible, products must be returned in their original, unopened condition (including all original packaging, tags, and accessories).
- Process: To initiate a return, please contact us at support@labubu-doll.com.
- Costs: Return shipping costs are the customer’s responsibility.
- Exceptions: Customized products or “final sale” items are non-refundable.
9. Product Conformity
If you receive a product that is damaged or non-conforming (not what you ordered), please contact us at support@labubu-doll.com within 48 hours of receipt so we can resolve the issue.
10. Intellectual Property
All content on this Site, including text, graphics, logos, and images, is our property or the property of our licensors (such as Kasing Lung and Pop Mart) and is protected by copyright laws. Any reproduction without prior authorization is prohibited.
11. Personal Data & Privacy
Your privacy is important to us. Your personal data is used solely to process your orders, provide customer support, and improve our service. For full details, please see our Privacy Policy. You may exercise your rights (access, correction, deletion) by emailing support@labubu-doll.com.
12. Severability
If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses shall remain in full force and effect.
13. Governing Law
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Wyoming.
14. Contact Information
For any questions regarding these Terms of Service, please contact our support team at support@labubu-doll.com.